Registered users can't PM groups

Moderators repeatedly tell users to contact "the team", but that's a task that is not possible to "normal" members:

• normal members can't PM groups at all, as seen in https://www.phpbb.com/community/viewtopic.php?p=14343566#p14343566 (versus members that belong or belonged to the team: https://www.phpbb.com/community/viewtopic.php?p=14343571#p14343571)
• PMing individual team members is unreliable, as not all team members are active (see https://www.phpbb.com/community/viewtopic.php?p=14342046#p14342046) and normal members have to compose one new PM for each team member (multiple recipients are not allowed), plus team members probably don't know who is already handling the same case

Solution: either create a group "The team" which can be selected by registered users, or tweak "The team" page (https://www.phpbb.com/community/memberlist.php?mode=team) to have a contact form (which ideally results in a PM as well, not an e-mail).